Personal information
FITCORP's privacy principles
Requests to modify your personal data
- As a user of FITCORP's services you can change your personal data in your customer account.
- If you want to delete your customer account, you can do this (be careful this action is irreversible you will lose access to your order history, your loyalty points, your promotional codes ...) But it is possible to create a new customer account.
- It is possible to export your personal data from your customer account.
- For any other request to access, obtain, rectify or delete your personal data we invite you to contact our data protection department or the customer service department at the following e-mail address: contact@superset-nutrition.com
Introduction
This page describes the principles with which FITCORP collects data from its customers. The elements described on this page are explained in detail in the FITCORP data protection principles.
Also this page details the commitments concerning the policy of security and data protection of FITCORP in order to respect, to the maximum your privacy.
Definitions
In order to avoid an imprecise interpretation here are some elements of understanding of the terms used:
- Personal data: any information relating to an identified or identifiable natural person is deemed to be an "identifiable natural person", i.e. a natural person who can be identified, directly or indirectly.
- Processing: any operation or set of operations that may or may not be carried out using automated processes and applied to personal data or sets of data (collection, recording, transmission, storage, keeping, retrieval, consultation, use, interconnection, segmentation, etc.).
Person in charge of the treatment
Any processing of personal information communicated to FITCORP is carried out under the responsibility of FITCORP, 2791 chemin Saint Bernard SIRET number: 75400036200014
How do we collect data about you ?
The collection of your personal data (such as name and contact information) is most often based on your customer relationship or other relevant relationship with us.
When you use the FITCORP network and communication services, for example, by making a call or creating your customer account, identifying data is stored in our systems for the use of the services.
When you visit the FITCORP websites or load pages, you leave us various types of anonymous browsing data, such as your IP address or browsing history. The operation of the services is based on cookies.
We may collect data based on your consent.
We record customer service calls so we can verify the actual discussion, if necessary.
We also collect data from our potential customers when they participate in contests, sweepstakes or customer events.
What data do we collect ?
The data collected includes your full name, address, phone number, email address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing. We store data that can be linked to you.
The data that is created and collected during communication includes information about the communicating parties, the time of the connection, routing information, the data transfer protocol, the format of the connection, and location information.
When surfing the Internet, "measurement data" is collected by means of cookies. This data cannot be associated with a person.
The customer information we collect helps us personalize and continually improve your shopping experience on the FITCORP services. We use this information to process orders, deliver products and services, process payments and communicate with you about your orders, products, services and promotional offers. We also use it to maintain and update our records, to provide you with content such as wish lists and customer reviews, and to recommend products and services that may be of interest to you. We also use this information to improve our websites, prevent or detect fraud or abuse, and to enable third parties to perform technical, logistical or other functions on our behalf.
List of types of information collected:
Information that you communicate to us
We collect and store any information you provide to us via our website or otherwise. You may choose not to provide us with certain information, but this decision may limit your use of our services. We use the information you provide to us to, among other things, respond to your requests, personalize your future purchases, improve our services and communicate with you.
Information collected automatically
Whenever you interact with us, we receive and record certain types of information when your browser accesses the FITCORP website (https://www.superset-nutrition.com/en/) or advertisements and other content displayed on other websites by or on behalf of FITCORP.
E-mail information
To maximize the usefulness and interest of our e-mails, and if your computer allows it, we receive a confirmation of the e-mails sent by FITCORP that you have opened. If you do not wish to receive e-mails from us, simply notify us in your account.
How do we manage your information ?
The staff of FITCORP and its subsidiaries and their subcontractors act under an obligation of secrecy when processing data about you. We maintain the confidentiality of your data and ensure that it is only used for pre-defined purposes. Your data is processed for the purpose of producing and delivering communication services and other content, developing the services, billing, providing you with the best and most comprehensive service possible, and informing you about our services.
Your data is also used for customer profiling using billing, usage amounts, length of customer relationship and external classifications. We use both summary usage data and person-specific data to create target groups for marketing.
We process the data of our potential customers for direct marketing purposes. We strive to ensure that customer data is up-to-date and correct. We delete obsolete and unnecessary data where possible. We protect all data about you through task-based personal access rights and prevent third-party access to the data.
Where do we send your data ?
We will only submit your data to the extent permitted by applicable law and as indicated in the file description to authorities and other telecommunications companies.
When we use subcontractors, we sign security agreements with them that also cover the use of your data. We are therefore responsible for such handling on your behalf.
FITCORP's data protection principles
This data protection policy describes the principles and practices followed at FITCORP to ensure the protection of our customers' privacy, confidentiality, communication and legal protection.
FITCORP updates this policy as operations or services change or develop. For this reason, we encourage you to review the latest statement regularly.
Important core values for FITCORP include confidentiality of customer data and communication, and protection of customer privacy in all company operations. When handling personal data of our customers, we follow the French legislation, orders and instructions of the authorities and good data processing practices.
FITCORP implements a very high level of data protection. Personal and identification data as well as location data are collected only for specific, predefined and legal purposes and are not processed in a way that is incompatible with these purposes.
FITCORP protects the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input before it is sent to us.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. All of our security procedures may require us to ask you for proof of your identity before we can release your personal information.
We constantly train our staff on the principles of data processing and monitor the use of data by appropriate means.
General principles of customer data management
The processing of personal data must always be justified for the operations of FITCORP, which has defined the purpose of the collection, handling and submission of personal data in the following section.
FITCORP processes only the customer data necessary for its operations, as defined in the purpose of use indicated in the file description for the customer register. We endeavor not to process incorrect, incomplete or outdated data.
The processing of customer data is generally based on a relevant relationship, information received when using or registering for a service or your consent. We may also process your data for other reasons, for example at your request or when required by law. Your information may be processed within FITCORP. We encourage our customers to regularly update their contact information.
We record your conversations with our customer service to verify a business transaction, to respond to your requests and to monitor and develop the quality of service.
As a customer of FITCORP, you have the right to check which of your data has been stored in our information systems, or that there is no data about you in our file. You may also refuse the use of your data in accordance with the relevant legislation. The inspection can be carried out once a year free of charge.
The request for data inspection must be made with a signed document between FITCORP and you.
Collection, storage, retrieval and processing of personal data
Register of data collected directly through FITCORP services:
Contact form
- Data collected : email and message
- Objective : customer relationship management
- Data retention : registration in database
- Shelf life : 1 year
- Data access fITCORP's customer relations department
- Is the data stored or processed outside the EU : no
Customer account creation
- Data collected we store the following information about you: last name, first name, address, phone number, email address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing. We store everything that can be connected to you.
- Objective pursued: Order / Order tracking / Address / Returns / Credit notes / Loyalty management
- Data retention : Database registration
- Shelf life customer lifetime / Customers who have been inactive for 2 years are deleted
- Data access logistics (partially, only data related to the processing and shipping of your order) / Marketing / Customer service
- Is the data stored or processed outside the EU : No
Newsletter opt-in form
- Data collected : email
- Objective : Marketing emails
- Data retention : Opt-in in database
- Shelf life opt-in duration of the customer except for refusal by the customer
- Data access : The marketing department
- Is the data stored or processed outside the EU : No
In accordance with the law "informatique et libertés", you can access your data and have them corrected via the contact button available at the top of this page.
Register of data transmitted to subcontractors via FITCORP services:
Sending Blue
- Provider information: https://fr.sendinblue.com/
- Provider location : France
- Objective: Marketing emails
- Is the data stored or processed outside the EU: No
- RGPD Charter of the provider: https://fr.sendinblue.com/legal/privacypolicy/
- Provider information: https://www.facebook.com/
- Provider location: United States
- Purpose: To connect to your customer account on the site via your Facebook account
- Is the data stored or processed outside the EU: Yes
- RGPD Charter of the provider: https://www.facebook.com/
Google Analytics
- Provider information: https://analytics.google.com/analytics
- Provider location: United States
- Objective: Analysis of site traffic + Remarketing
- Is the data stored or processed outside the EU: Yes
- RGPD Charter of the provider: https://privacy.google.com/intl/fr_fr/businesses/compliance/
Google Adwords
- Provider information: https://adwords.google.com
- Provider location: United States
- Objective: Advertising + Remarketing
- Is the data stored or processed outside the EU: Yes
- RGPD Charter of the provider: https://privacy.google.com/intl/fr_fr/businesses/compliance
Sending and sharing data
FITCORP may only submit your data to third parties in accordance with the applicable legislation. We submit information on request to authorities, e.g. police and security authorities, as well as other authorities for the reasons specified by the legislation.
Customer information is an important part of our business and we are not in the business of selling it. This information is shared only as described above and for the purposes described in this Privacy Policy with FITCORP, which are either subject to this Privacy Policy or have rules at least as protective as those described in this Privacy Policy.
In addition, we may submit your data to subcontractors, in which case we will ensure that the confidentiality of the data is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the processor guarantees the appropriate processing of your data.
Processing of identification and location data related to electronic communication
FITCORP treats all data and messages created during communication as confidential. Our staff is bound by an obligation of secrecy and a prohibition to use confidential messages or other confidential information. When communication takes place over a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, when making phone calls, sending e-mails and SMS, or when surfing the Internet, they may contain information about the callers, the connection route or routing, the data transfer protocol used, the event and the terminals used or their location.
FITCORP manages the identification and location information of the communication in accordance with the applicable law for the purpose of, for example, the implementation and use of the services, billing and technical development. The data may also be used for billing other service providers to the extent necessary.
FITCORP can also handle identification data in case of misuse, data security breach and fault repair.
In all of the above situations, we only process identification and location data to the extent necessary to accomplish a certain specific task.
Use of location data
A true location method where another person can track the location of another person requires the consent of the person to be located. The customer may not be located at all if he or she refuses the location-based services.
If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.
Persons authorized to manage identification and location data
Only specific persons at FITCORP whose work requires access to identification and location data may process this data.
In practice, authorization is only granted to persons performing tasks related to billing, maintenance or development of networks or communication services, prevention and investigation of abuse, customer service and marketing. Persons entitled to handle data may only handle it to the extent required to perform individual tasks.
Duration of processing of identification and location data and storage of data
We process identification and location data for as long as necessary for billing, technical development, troubleshooting, marketing, misuse investigation or data security purposes. However, handling takes place only to the extent required by the actions and without unduly compromising message confidentiality and privacy. We store the required billing data for at least one year from the due date of the invoice and for a maximum period of 3 years from the due date of the invoice, unless it is necessary to store the data for a longer period. Otherwise, the data is stored to the extent permitted and required by the relevant legislation.
Web sites, visit tracking
We also collect data about web visits. This includes the IP address and corresponding DNS name, the organization that registered the IP address, the name and address of the page visited, the time the page was loaded, and the browser type.
The IP address is an identification required for the operation of the Internet, used to direct messages transmitted over the Internet to the appropriate locations. As a rule, it is not connected to the person using the computer, but it can be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.
Cookies
As a customer of FITCORP, you can visit our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help FITCORP determine which sections of its websites are most popular, where visitors go and how long they stay. The data is used to implement and develop services and target advertisements on the websites.
You can prevent the cookie from being stored by changing your browser settings. In some cases, prevention may slow down or make it impossible to navigate the pages or website.
Data security
We ensure the security of our service data using methods commensurate with the severity and sophistication of the threats and the cost.
FITCORP takes care to perform actions to prevent data security breaches or eliminate disruptions that affect data security. On the other hand, we use all means to ensure that the confidentiality of messages or the protection of privacy is not compromised when performing the above actions.
We provide information about our services' data security actions and other data security issues through appropriate channels, such as our Website or customer newsletters.
In order to prevent data security breaches and eliminate disruptions to data security, we may, among other things, prevent the receipt of e-mail messages, remove viruses and other malicious software from messages and take other technical and comparable measures, within the permitted and required limits specified in the relevant legislation. We use physical, administrative and technical safeguards to keep messages and identification data transmitted over the communication network secret. These actions reduce the risk of your data being disclosed to third parties and prevent misuse or other unauthorized access. Some of our services also use standardized encryption methods.
As a user of FITCORP services, you should also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals carefully and control their use, for example by using secure codes and unique passwords, and to use sufficient antivirus and firewall services and keep them and the operating system updated.
Customer communication and direct marketing
FITCORP sends customer messages about its products and services to its customers via the consent available in the customer account.
FITCORP also sends direct marketing messages in electronic format. You have the right to refuse and prohibit FITCORP to send you direct marketing messages, just follow the instructions included in the message or via your customer account available on our website.