Personal information
FITCORP's personal data protection principles
Requests for changes to your personal data
- As a user of FITCORP services, you can modify your personal data in your customer account.
- If you wish to delete your customer account, you can do so (please note that this action is irreversible, as you will lose access to your order history, loyalty points, promotional codes, etc.). However, it is possible to create a new customer account.
- You can export your personal data from your customer account.
- For any other request to access, obtain, rectify or delete your personal data, please contact our data protection department or our customer service department at the following e-mail address: contact@superset-nutrition.com
Introduction
This page describes the principles with which FITCORP collects data from its customers. The elements described on this page are explained in detail in FITCORP's data protection principles.
This page details FITCORP's data protection and security policy, which is designed to respect your privacy as much as possible.
Definitions
To avoid any misinterpretation, here are a few points to help you understand the terms used:
- Personal data: any information relating to an identified or identifiable natural person is deemed to be "an identifiable natural person", i.e. a natural person who can be identified, directly or indirectly.
- Processing: any operation or set of operations that may or may not be performed using automated processes and applied to personal data or sets of data (collection, recording, transmission, storage, retention, retrieval, consultation, use, interconnection, segmentation, etc.).
Data controller
All processing of personal information communicated to FITCORP is carried out under the responsibility of FITCORP, 2791 chemin Saint Bernard SIRET n°: 75400036200014
How do we collect information about you ?
The collection of your personal data (such as name and contact details) is most often based on your customer relationship or other relevant relationship with us.
When you use FITCORP network and communication services, for example, by making a call or creating your customer account, identification data is stored in our systems for the use of the services.
When you visit FITCORP websites or load pages, you leave us various types of anonymous browsing data, such as your IP address or browsing history. Our services are based on cookies.
We may collect data based on your consent.
We record customer service calls so that we can verify the actual discussion, if necessary.
We also collect data from potential customers when they take part in competitions, prize draws or customer events.
What data do we collect ?
The data collected includes your last name, first name, address, phone number, e-mail address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing. We store data that can be linked to you.
The data that is created and collected during communication includes information about the communicating parties, connection time, routing information, data transfer protocol, connection format and location information.
During Internet browsing, "measurement data" is collected using cookies. This data cannot be associated with an individual.
The customer information we collect helps us personalize and continually improve your shopping experience on FITCORP services. We use this information to process orders, deliver products and services, process payments and communicate with you about your orders, products, services and promotional offers. We also use it to maintain and update our files, to provide you with content such as wish lists and customer reviews, and to recommend products and services that may be of interest to you. We also use this information to improve our websites, to prevent or detect fraud or abuse, and to enable third parties to provide technical, logistical or other functions on our behalf.
List of types of information collected :
Information you share with us
We collect and store all the information you communicate to us via our website or otherwise. You may choose not to provide us with certain information, but this decision may limit your use of our services. We use the information you provide to respond to your requests, personalize your future purchases, improve our services and communicate with you.
Information collected automatically
Whenever you contact us, we receive and record certain types of information when your browser accesses the FITCORP website (https://www.superset-nutrition.com/en/) or advertisements and other content displayed on other websites by or on behalf of FITCORP.
E-mail information
To optimize the usefulness and interest of our e-mails, and if your computer allows it, we receive a confirmation of the e-mails sent by FITCORP that you have opened. If you do not wish to receive any e-mails from us, simply notify us in your account.
How do we manage your information ?
The staff of FITCORP and its subsidiaries and their subcontractors act under an obligation of secrecy when processing data concerning you. We maintain the confidentiality of your data and ensure that it is only used for predefined purposes. Your data is processed for the purposes of producing and delivering communication services and other content, developing services, invoicing, providing you with the best and most comprehensive service possible, and informing you about our services.
Your data is also used for customer profiling using billing, usage amounts, length of customer relationship and external classifications. We use both summarized usage data and person-specific data to create target groups for marketing.
We process the data of our potential customers for direct marketing purposes. We strive to ensure that customer data is up to date and correct. We delete obsolete and unnecessary data wherever possible. We protect all your data through task-based personal access rights and prevent third-party access to data.
Where do we send your data ?
We will only submit your data to the extent permitted by applicable law and as indicated in the file description to authorities and other telecommunications companies.
When we use subcontractors, we sign security agreements with them that also cover the use of your data. We are therefore responsible for this kind of handling on your behalf.
FITCORP's data protection principles
This data protection policy describes the principles and practices observed at FITCORP to ensure the protection of the privacy, confidentiality, communication and legal protection of our customers.
FITCORP updates this policy as operations or services change or develop. For this reason, we encourage you to consult the latest statement on a regular basis.
Important core values for FITCORP include confidentiality of customer data and communication, and protection of customer privacy in all company operations. When handling our customers' personal data, we follow French legislation, orders and instructions from the authorities, and good data processing practice.
FITCORP implements a very high level of data protection. Personal, identification and location data are collected only for specific, predefined and lawful purposes, and are not processed in any way incompatible with these purposes.
FITCORP protects the security of your personal information during transmission by using SSL (Secure Sockets Layer) software, which encrypts the information you enter before it is sent to us.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. All of our security procedures may require us to ask you for proof of your identity before we can disclose your personal information to you.
We constantly train our staff in the principles of data processing and monitor data use by appropriate means.
General principles of customer data management
The processing of personal data must always be justified for the operations of FITCORP, which has defined the purpose of collecting, handling and submitting personal data in the following section.
FITCORP processes only the customer data necessary for its operations, as defined in the purpose of use indicated in the file description for the customer register. We endeavor not to process incorrect, incomplete or obsolete data.
The processing of customer data is generally based on a relevant relationship, information received when using or registering for a service, or your consent. We may also process your data for other reasons, for example at your request or where required by law. Your information may be processed within FITCORP. We encourage our customers to update their contact details regularly.
We record your conversations with our customer service department to verify a business transaction, to respond to your requests and to monitor and develop service quality.
As a FITCORP customer, you have the right to check which data concerning you has been stored in our information systems, or that there is no data concerning you in our files. You may also refuse the use of your data in accordance with the relevant legislation. Inspection may be carried out once a year free of charge.
The request for data inspection must be made in a document signed by you and FITCORP.
Collection, storage, retrieval and processing of personal data
Register of data collected directly via FITCORP services :
Contact form
- Collected data email and message
- Objective customer relationship management
- Data retention database registration
- Shelf life 1 year
- Data access fITCORP's customer relations department
- Is the data stored or processed outside the EU? : no
Customer account creation
- Collected data your personal information includes: name, first name, address, telephone number, e-mail address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing. We store everything that can be connected to you.
- Objective: Order / Order tracking / Address / Returns / Credit notes / Loyalty management
- Data retention : Database registration
- Shelf life customer lifetime / Customers inactive for 2 years are deleted
- Data access logistics (partially, only data related to processing and shipping your order) / Marketing / Customer service
- Is the data stored or processed outside the EU? no
Newsletter opt-in form
- Collected data email
- Objective : Email marketing
- Data retention : Opt-in in database
- Shelf life opt-in duration of customer's refusal
- Data access marketing department
- Is the data stored or processed outside the EU? no
In accordance with the French Data Protection Act, you can access and rectify your personal data using the contact button at the top of this page.
Register of data transmitted to subcontractors via FITCORP services:
Brevo
- Supplier information: https://www.brevo.com/fr/
- Service location: France
- Target: Marketing e-mails
- Is data stored or processed outside the EU: No
- Provider's RGPD charter: https://www.brevo.com/fr/rgpd/
- Supplier information: https://www.facebook.com/
- Provider location: United States
- Purpose: Connection to your customer account on the site via your Facebook account
- Is the data stored or processed outside the EU: Yes
- Provider's RGPD charter: https://www.facebook.com/
Google Analytics
- Supplier information: https://analytics.google.com/analytics
- Provider location: United States
- Objective: Site traffic analysis + Remarketing
- Is the data stored or processed outside the EU: Yes
- Provider's RGPD charter: https://privacy.google.com/intl/fr_fr/businesses/compliance/
Google Adwords
- Supplier information: https://adwords.google.com
- Provider location: United States
- Target: Advertising + Remarketing
- Is the data stored or processed outside the EU: Yes
- Provider's RGPD charter: https://privacy.google.com/intl/fr_fr/businesses/compliance
Sending and sharing data
FITCORP may only disclose your data to third parties in accordance with applicable legislation. We submit information on request to the authorities, e.g. the police and security authorities, as well as other authorities for the reasons specified by the legislation.
Customer information is an important part of our business, and we are not in the business of selling it. This information is shared only as described above and for the purposes described in this Privacy Policy with FITCORP, which are either subject to this Privacy Policy or apply rules that are at least as protective as those described in this Privacy Policy.
In addition, we may submit your data to subcontractors, in which case we will ensure that data confidentiality is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the processor guarantees the appropriate processing of your data.
Processing of identification and location data linked to electronic communication
FITCORP treats all data and messages created during communication as confidential. Our staff are bound by an obligation of secrecy and are prohibited from using messages or other confidential information. When communication takes place via a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, when making telephone calls, sending e-mails and SMS messages, or when surfing the Internet, and may contain information about the parties involved, the connection route or routing, the data transfer protocol used, the event and the terminals used or their location.
FITCORP manages identification and communication location information in accordance with applicable law for purposes such as the implementation and use of services, billing and technical development. Data may also be used for invoicing other service providers, where necessary.
FITCORP can also manage identification data in the event of misuse, data security breaches and fault repair.
In all of the above situations, we process identification and location data only to the extent necessary to accomplish a certain specific task.
Use of location data
A true location method where another person can track another person's whereabouts requires the consent of the person to be located. Customers may not be located at all if they refuse geolocation services.
If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.
Persons authorized to manage identification and location data
Only specific persons at FITCORP whose work requires access to identification and location data may process such data.
In practice, authorization is only granted to persons performing tasks related to billing, maintenance or development of networks or communication services, prevention and investigation of abuse, customer service and marketing. Persons authorized to handle data may only do so to the extent required to perform individual tasks.
Duration of processing and storage of identification and location data
We process identification and location data for as long as necessary for billing, technical development, troubleshooting, marketing, misuse investigation or data security purposes. However, handling takes place only to the extent required by the actions and without unduly compromising message confidentiality and privacy. We store the required billing data for at least one year from the due date of the invoice and for a maximum of 3 years from the due date of the invoice, unless it is necessary to keep the data for a longer period. Otherwise, data is stored to the extent permitted and required by the relevant legislation.
Web sites, visit tracking
We also collect data concerning web visits. This includes the IP address and corresponding DNS name, the organization that registered the IP address, the name and address of the page visited, the time the page was loaded and the browser type.
The IP address is an identification required for Internet operation, used to direct messages transmitted over the Internet to the appropriate locations. As a rule, it is not connected to the person using the computer, but it can be connected to the organization that has registered the IP address. The IP address connection can be established at the request of the authorities.
Cookies
As a FITCORP customer, you can visit our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help FITCORP determine which sections of its websites are most popular, where visitors go and how long they stay. The data is used to implement and develop services and target advertising on the websites.
You can prevent the cookie from being stored by modifying your browser settings. In some cases, prevention may make it slower or impossible to navigate pages or the website.
Data security
We ensure the security of our services' data using methods proportionate to the seriousness and sophistication of the threats, and to the cost.
FITCORP takes care to perform actions to prevent data security breaches or has eliminated disruptions that affect data security. On the other hand, we use all means to ensure that the confidentiality of messages or the protection of privacy is not compromised when carrying out the above actions.
We provide information about our services' data security actions and other data security issues through appropriate channels, such as our Website or customer newsletters.
In order to prevent data security breaches and eliminate disruptions to data security, we may, among other things, prevent the receipt of e-mail messages, remove viruses and other malware from messages and take other technical and comparable measures, within the authorized and required limits specified in the relevant legislation. We use physical, administrative and technical safeguards to keep messages and identification data transmitted over the communications network secret. These actions therefore reduce the risk of your data being disclosed to third parties and prevent any misuse or other unauthorized access. Some of our services also use standardized encryption methods.
As a user of FITCORP services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care and to control their use, for example by using secure codes and unique passwords, and to use sufficient antivirus and firewall services and keep them and the operating system updated.
Customer communication and direct marketing
FITCORP sends customer messages concerning its products and services to its customers via the consent available in the customer account.
FITCORP also sends direct marketing messages in electronic format. You have the right to refuse and prohibit FITCORP from sending you direct marketing messages, simply by following the instructions included in the message or via your customer account available on our website.